Processing times for orders are generally 1-2 business days except during peak periods. We try our best to process your order within 24 hours. Sometimes processing/delivery times may take longer due to unforeseen circumstances such as poor weather conditions, emergencies, or holidays.
For orders in the U.S., FREE standard shipping will take 3-7 days to deliver once processed.
For other shipping options: The estimated delivery time depends on the shipping method selected and your region which can be reviewed at checkout before placing your order.
You can track your order with the tracking number provided with your order.
Yes, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You will be responsible for the shipping costs to send it back. We will cover the costs for the return only if we sent you a wrong or defected item. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at firstname.lastname@example.org. If your return is approved, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please use a trackable shipping method, as we cannot be responsible for missing incoming deliveries. We will notify you once we’ve received and inspected your return, and when approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Due to the delicacy of silk, we recommend hand-washing your silk pillowcase for best results. Hand-washing with gentle pH neutral liquid detergent can maximize its life span and help keep its shine & softness.
Use a laundry detergent that does not contain enzymes or bleach, as this will damage your silk pillowcase
Any dry cleaning solvent other than trichloroethylene may be safely used
Turn pillowcase inside out
Do not bleach
High heat may damage silk
Be careful of any snags
Hand Wash Care:
Hand wash in bowl by swishing it around
Use lukewarm to cold water
Use gentle pH neutral liquid detergent/fabric softener (gentle/mild soaps can be used as replacement)
Don't soak too long
Rinse to remove soap residue
Gently squeeze out excess water and roll it up in a towel, don't wring/twist
Machine Wash Care:
Traditionally, silk is hand wash and dry clean only, but with the right steps and care, SILKSLUXE pillowcases can be machine washable!
We at SILKSLUXE want to offer the best quality products that will enhance the quality of your daily sleep. Each pillowcase is made and handled with care, showing top-quality workmanship.
Mulberry Silk is natural, breathable, hypoallergenic, and temperature regulating. It's great for sensitive skin as it reduces the friction between your skin/hair and the pillowcase and also retains moisture in your skin and hair.
Our Silk Pillowcase is made of the finest 100% pure charmeuse silk fabrics without any chemical additives. It has 18 kinds of amino acids that are believed to slow down aging in skin.
Our silky smooth pillowcases make you feel at ease when you lie down on it, improving the overall quality of your sleep.
We are very sorry to hear that you have received a damaged item. Please send us an email about this issue and provide us a photo of the damaged item so that we can take further action and resolve this issue.
Yes, you can cancel your order if we have not shipped your item yet. Unfortunately, however, we cannot cancel your order if we have already processed and shipped your item. Once you have received your item, you can file for a return.
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