Help Center

Processing times for orders are generally 1-2 business days except during peak periods. We try our best to process your order within 24 hours. Sometimes processing/delivery times may take longer due to unforeseen circumstances such as poor weather conditions, emergencies, or holidays.

For orders in the U.S., FREE standard shipping will take 3-7 days to deliver once processed. 

For other shipping options: The estimated delivery time depends on the shipping method selected and your region which can be reviewed at checkout before placing your order.

You can track your order with the tracking number provided with your order.

Orders within the U.S. have FREE standard shipping (3-7 days). If you would like to select a different shipping method, the costs can be reviewed at checkout, before placing your order.

Due to the delicacy of silk, we recommend hand-washing your silk pillowcase for best results. Hand-washing with gentle pH neutral liquid detergent can maximize its life span and help keep its shine & softness.

General Care:

• Use a laundry detergent that does not contain enzymes or bleach, as this will damage your silk pillowcase
• Any dry cleaning solvent other than trichloroethylene may be safely used
• Turn pillowcase inside out
• Do not bleach
• High heat may damage silk
• Be careful of any snags 

Hand Wash Care:

• Hand wash in bowl by swishing it around
• Use lukewarm to cold water
• Use gentle pH neutral liquid detergent/fabric softener (gentle/mild soaps can be used as replacement)
• Don't soak too long
• Rinse to remove soap residue
• Gently squeeze out excess water and roll it up in a towel, don't wring/twist 

Machine Wash Care:

Traditionally, silk is hand wash and dry clean only, but with the right steps and care, SILKSLUXE pillowcases can be machine washable! 

• Delicate setting: machine wash delicate (30°C/86°F max)
• Use lukewarm to cold water
• Use gentle pH neutral liquid detergent/fabric softener (gentle/mild soaps can be used as replacement)
• Delicates care bag is recommended
• Use the shortest and slowest spin speed

Drying Care:

When it comes to drying your silk pillowcase, natural air drying in the shade is best. Dryers are not recommended.

• Do not tumble dry (if necessary, dry on the lowest setting for a short time then remove when slightly damp to finish air drying)
• Hang pillowcase to dry in the shade
• Never use direct sunlight to dry silk
• Do not use a wooden drying rack
• Iron or steam pillowcase on a low-medium heat setting

We at SILKSLUXE want to offer the best quality products that will enhance the quality of your daily sleep. Each pillowcase is made and handled with care, showing top-quality workmanship.

• Mulberry Silk is natural, breathable, hypoallergenic, and temperature regulating. It's great for sensitive skin as it reduces the friction between your skin/hair and the pillowcase and also retains moisture in your skin and hair.
• Our Silk Pillowcase is made of the finest 100% pure charmeuse silk fabrics without any chemical additives. It has 18 kinds of amino acids that are believed to slow down aging in skin.
• Our silky smooth pillowcases make you feel at ease when you lie down on it, improving the overall quality of your sleep.